Pre-sale service:

1. Reply enquiries in 24 hours.

2. Market research and forecast for customer.

3. Provide unique and professional solutions based on customer's requirement.

4. Other services, such as special packing design, factory visiting and so on. 

In-sale service:

1. Tracking report in producing.

2. Quality test report for every order.

3. Photos and videos as per customer's requirement.

4. Free spare parts. 

After-sale service:

1. Lifetime free maintenance and upgrade.

2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.

3. Customer satisfaction tracking report.

4. Free technician training.

5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.

Warranty:

We guarantee all our displays, modules, parts for two full years.

During this time, we will replace or amend all our goods for free if there is something wrong with them. We provide lifetime maintenance and charge only for the raw materials.

We provide technology training for free, which contains the operation and maintenance training of the LED screens in the factory. Any associated CAD drawing on how to fix up the display and some other expert suggestion will be provided.